Shipping & Delivery Policy

At Mark & Sarah Toronto, we strive to deliver your order as efficiently as possible. Please review our shipping policy carefully before placing an order.

1. Processing Time

• Orders are processed within 1–3 business days.
• Once your order has been shipped, you will receive a confirmation email with tracking information.
• Orders are not processed on weekends or public holidays.

2. Estimated Delivery Time

• Estimated delivery time: 5–12 business days.
• Delivery times may vary depending on your location and external factors.
• Delays may occur due to high demand, customs processing, or carrier issues.
• Delivery times are estimates and not guaranteed.

3. Shipping Method & Origin

• Orders are shipped directly from our international suppliers.
• Most shipments originate from overseas (including China).
• This allows us to offer competitive pricing and a wide product range.

4. Customs, Duties & Taxes

• Import duties, GST/HST, and other taxes are not included in the product price.
• These charges are the responsibility of the customer.
• Customs policies vary by country and may cause delays.

5. Shipping Costs

• Shipping costs are calculated at checkout.
• Costs depend on destination, weight, and shipping method selected.

6. Responsibility & Delivery Issues

• Once tracking confirms delivery, responsibility transfers to the customer.
• We are not responsible for lost or stolen packages after delivery confirmation.
• Customers must ensure their shipping details are correct.
• Address errors must be reported within 24 hours of placing the order.

7. Tracking Your Order

• All orders include tracking where available.
• You can track your order using the link provided in your shipping confirmation email.

8. Contact

For any questions regarding shipping, please contact:
info@marksarahtoronto.com